Tame Your Telecom Spending
November 2, 2009
As Reported by National Business Association
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You should review your Telecom Cost
September 25, 2009
As reported in Midmarket CIO News
Tips for cutting costs on telecom spending |
| By Karen Guglielmo, Executive Editor 20 May 2009 | SearchCIO-Midmarket.com |
Telecom spending accounts for more than half of all IT spending worldwide, according to Gartner Inc. That’s why it can be worth the time to scrutinize bills, identify areas for cost savings and shop around for new providers.
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So say consultants and CIOs with telecom experience, who offer the following tips for cutting telecom spending:
Assess your telecom inventory and audit your bills.
To effectively manage telecom spending, the first step is to find out exactly what you have and use, by analyzing your inventory and contracts. Take inventory on all lines and services; you may find that though your company has shut down offices or lost employees, you continue to be billed for those services.
“You always want to consider utilization,” said Michael McCauley, a Project Management Professional at TelPlus Communications Inc., a third-party telecom service provider. “You are paying for all these lines, but are you actually using them all?”
McCauley provides auditing and telecom expense management services to companies that want to outsource these tasks. He said that in working with customers and reviewing their telecom spending and bills, he finds that up to 30% of pricing reflected on bills is incorrect.
“Much of the time the discrepancy is something simple, like a contract pricing code not on the account,” McCauley said. Because of this, companies are often eligible for discounts and credits for overcharges.
At Mannatech Inc., a $333 million developer and provider of proprietary nutritional supplements, weight management products and skin-care solutions, CIO W. Jerome Oberlton conducts a quarterly audit on telecom billing and services in-house. “We actually do a match of our telecom inventory to our bills. It helps to manage costs,” he said.
Automate the telecom billing process.
Most companies use multiple carriers for their telecommunication services and thus receive multiple invoices. Automating telecom billing and payment can save companies money because most telecom carriers charge additional monthly fees for paper invoices. Automation can also lower the internal costs of processing each invoice and free up staffing resources in IT and accounting.
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Automated billing still gives you the opportunity to review your charges, through either a Web portal where you can access inventory and pricing information or through monthly management reports that break down charges by service/circuit type, location, carrier, etc.
Midmarket companies can either set up their own automated telecom billing process and system, or they can partner with a service provider for it.
Consider hiring a third party to manage your spending and contracts.
Third-party telecom providers like TelPlus Communications can help assess spending, automate billing and negotiate contracts on behalf of the customer. These service providers are especially helpful in contract negotiations because they’re already familiar with the telecom carriers, their offerings and where they’re most flexible for cutting costs.
Telecom service providers give companies a “one throat to choke” option for billing, according to McCauley. “Whether you’re working with 20 or 100 telecom companies, you just have one call to make,” he said. “All of your inventory is in one place, and there’s one project manager to call. That alone is a huge time and money saver.”
Renegotiate contracts.
In this economy, it’s a buyer’s market. Customers can demand the services they want or move to another vendor. So this is the right time to closely review your telecom contracts and renegotiate if needed.
Telecom carriers want all of your business, not just a piece of it, according to McCauley. And the benefits they offer for getting all of your business are higher discounts.
For instance if you have 50% of your business with AT&T and 50% with Verizon, you can include a clause in a renegotiated contract with AT&T saying that if you give the company 90% of your business, you receive a certain rate and higher discounts. This is a win-win for both you and AT&T. The telecom carrier gets your committed business and you get better service and rates.
“We’ve even seen some cases where small-to-medium businesses cancel contracts with the Bells and absorb the cancellation penalties because the savings they get with us more than offsets the switching costs,” said David Williams, vice president of product management and marketing at Covad Communications Group Inc., a national provider of integrated voice and data communications.
Another consideration in renegotiating your contracts is the addition of a “business downturn” clause. This allows the customer to renegotiate the terms of the contract if there is a downturn in its business — such as losing a major client or closing multiple offices.
Don’t overpay for wireless — shop around and consider new converged network technologies.
Wireless is a huge area of misuse and a big area for savings.
“Wireless can be a huge money pit,” McCauley said. “Customers are often put on incorrect plans and are overpaying for services.”
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There are many ways to save with telecom wireless and data services. One is to move to other types of data networks or new technologies, such as Multiprotocol Label Switching, which can typically carry data and voice traffic at lower costs, or Session Initiation Protocol, which customers can employ to consolidate local voice, long distance and data services onto one network.
Oberlton recently renegotiated his mobile contracts. He switched vendors to gain cost savings.
“By moving from one vendor to another, we got rid of some servers on-site,” he said. “This helped get costs down and receive more volume discounts.”
Oberlton did caution others, however, to beware of penalty clauses for switching vendors, which some telecom wireless carriers are including in contracts. These clauses come with steep fees and should be addressed early in the contract negotiation process, he said.
Our Perspective:
When was the last time you took the time to review your current telecom cost and provider? We find that many companies fail to look at these cost. They know what their monthly cost are and they budget that cost for the future.
Don’t get caught up in this fallacy. There are great opportunity for savings by shopping your current cost. Our clients are finding from 15% upto 40% savings. What would this mean for your company?
Would you like to know more? Call us @ 856-857-1230 or email us and ask about our free evaluation george@hbsadvantage.com
Searching for Savings? Examine Your Telecom Network
September 4, 2009
Aug 3, 2009 9:58:56 AM
Lora Bentley spoke with Julie Dillenbeck, marketing VP at Global Capacity, a telecommunications information and logistics company that helps businesses increase efficiency with supply chain issues for access networks globally. She points out that a lot of money can be saved by optimizing one’s telecom network and pricing.
Bentley: Global Capacity deals with telecom logistics. Can you explain what that involves?
Dillenbeck: The telecom market is a very complex one, with thousands of suppliers around the world, and none of them have a footprint that covers the entire world. So when people are looking at telecommunications, oftentimes they have to piece things together. So if we were to do a connection from New York in the United States to London, or Italy, or France, you’d have to figure out which of the carriers can get between the countries and then who can get to “the last mile,” so to speak. Because we’ve been collecting that information from carriers for years, we already know where their networks are and who they interconnect with.
Bentley: Saving money is important all the time, but I’m assuming it’s higher up the priority list in this economy. So how do you go about helping customers “optimize” their networks? What does that look like?
Dillenbeck: Well, the customer will come to us and say, “Ok, I have these networks I’ve built in these 32 countries. Tell me if there’s a better way to do it.” There are a lot of different ways to look at that.
The first one is to look at inventory and match it up with the invoices that come in from the different carriers. It’s similar to what telecom expense management companies do, but we take it a step further. We’ll say, “Why does your invoice say $120 when you’ve contracted for $100?” and we’ll investigate that. We also validate that they’re getting charged for the right mileage, and if they’re buying a tariff service, that they’re on the right tariff.
Bentley: OK, and others?
Dillenbeck: Then, there is what we call a financial grooming. Let’s say they have 100 circuits, and 50 of them are going between the same locations. At that point, we’re looking at aggregation. We can help the customer go back to the vendor and say, “We have these 50 circuits here. It makes a lot more sense to go with an OC3 instead of the T1s.” It saves money and it allows the customer to have spare capacity.
The last piece is physical grooming. We’ll take a look at their network and say, “This is great, but there are opportunities for aggregation, or there’s an opportunity to actually move to a new carrier and provide you savings.”
Bentley: So they have to physically move their networks.
Dillenbeck: Right. Obviously, not a lot of customers want to do that because they don’t want to disrupt their end users, but there are those who are anxious to do that just for the savings…. We worked with a customer who was spending $3 million to $4 million a month just because of the way they had built their networks. Now their spend is in the hundreds of thousands instead, so it’s a significant savings.
Our Perspective:
This is a great article. We find market opportunities for our clients daily.
Many companies are hesitant to look at there voice and data providers for they are afraid to cause any disruption. They wear their services like a security blanket.
You hear them say, ” We’re with Verizon or ATT.” Just think for a moment, what type of personal service do they offer. When is the last time you called Verizon or ATT and spoke to the same person two times in a row?
The market has evolved so much in the last few years. Personal service is important! Communication between provider and the client is essential!
We represent over 50 of the major providers in the voice and data market. This allows us to evaluate your needs. find the right providers that will provide savings and service your needs.
Personal service is essential and can be found at Hutchinson Business Solutions.
Would you like to know more email george@hbsadvantage.com
You may visit us on the web www.hutchinsonbusinesssolutions.com
Fed Sees Turmoil Persisting Deep Into Next Year
July 9, 2008
WASHINGTON — Federal policy makers have concluded that the turmoil plaguing the housing and financial markets is likely to spill deep into 2009, becoming one of the most significant domestic problems to confront the next president when he steps into the White House in January.
Ben S Bernanke, the chairman of the Federal Reserve, publicly indicated on Tuesday that he believes the problems will persist into next year when he outlined a series of steps the Fed is considering in the coming months.
One such step would extend low-interest lending programs to Wall Street’s largest investment banks into next year. The programs, one of which was set to expire in September, can continue only if the Fed issues a finding that there are “unusual and exigent circumstances” that justify them.
Mr. Bernanke also recommended that Congress grant the Fed broader authority to monitor and supervise the financial markets to assure greater stability in the future. But with time running out on this session, lawmakers are unlikely to adopt such legislation before next year.
Treasury Secretary Henry M. Paulson Jr. said in a speech last week in London that the problems of the housing and financial markets might last longer than originally expected.
He followed up in another speech on Tuesday by saying that the Bush administration was working to prevent as many home foreclosures as possible, but that “many of today’s unusually high number of foreclosures are not preventable.” Mr. Paulson said 1.5 million home foreclosures were started in 2007 and that an estimated 2.5 million more would take place this year.
Still, the markets seemed reassured that Washington officials were redoubling their efforts to resuscitate the weak housing sector, despite the downbeat comments. The Dow Jones industrial average, which has fallen sharply in recent weeks, closed up 1.4 percent, or 152 points.
Mr. Bernanke said that the Fed would issue next week long-awaited rules to restrict new exotic mortgages and high-cost loans for people with weak credit. Such mortgages have been a central cause of the current market problems.
The Federal Housing Administration will also begin an expanded effort next week to help a larger group of troubled homeowners refinance their adjustable mortgages. Under the plan, homeowners would be eligible to refinance even if they have missed up to three monthly mortgage payments over the previous 12 months.
Homeowners who have fallen behind on their payments because of job loss, declining wages and family illness would also be eligible, even if their rates have not increased. Homeowners are now eligible only if they were current on their mortgages before their interest rate was adjusted upward.
For its part, Congress is close to completing legislation on a $300 billion foreclosure-rescue plan that would help troubled borrowers refinance into more affordable loans insured by the federal government. The Senate is expected to approve a measure by next week.
The Fed created the lending programs to Wall Street in March as part of a broader effort to prevent financial institutions from collapsing, as Bear Stearns nearly did before it was sold under heavy pressure from the Fed and the Bush administration to JPMorgan Chase.
The lending programs to the investment banks, a broad expansion of the Fed’s historic practice of providing loans only to commercial banks that the Fed supervises, are intended to provide confidence to financial institutions that they will have enough cash to meet their daily needs. And by permitting investment banks to post collateral for Fed loans, including hard-to-sell financial instruments backed by mortgages, the programs have helped prop up the enormous and troubled market in securities sold by Fannie Mae and Freddie Mac, the all-important mortgage-finance companies.
The two buyers of mortgages, which together held more than $1.4 trillion of mortgage-backed bonds as of the end of last year, have struggled in recent months through the wave of foreclosures and declining housing markets. On Tuesday, Fannie Mae closed up nearly 12 percent, and Freddie Mac rose 13 percent, after their regulator said he would probably not force them to raise more capital because of an accounting rule change. The shares of both government-chartered companies had tumbled on Monday amid concerns over the accounting rule and worries that the worst of the mortgage crisis was yet to come.
Officials said that the Federal Reserve remained concerned that the declining housing market would not reach its bottom and financial markets would not become more stable before some time next year, and that the economy would continue to suffer as a result of declining consumer confidence, a sluggish global economy and the widespread effects of the rapid jump in oil prices.
“The financial turmoil is ongoing, and our efforts today are concentrated on helping the financial system return to more normal functioning,” Mr. Bernanke said at a forum in Virginia on lending for low- and moderate-income households. He did not provide a forecast of how soon he expected markets would begin to turn.
“Although short-term funding markets remain strained, they have improved somewhat since March,” Mr. Bernanke said, reflecting both the intervention of the Fed in offering loans to Wall Street and “ongoing efforts of financial firms to repair their balance sheets and increase their liquidity.”
In his speech in London, Mr. Paulson emphasized that the financial markets have yet to adapt to the changing climate. “Working through the current turmoil will take additional time, as markets and financial institutions continue to reassess risk, and re-price securities across a number of asset classes and sectors,” Mr. Paulson said.
The Federal Housing Administration’s expanded program to help more troubled homeowners refinance, called F.H.A. Secure, was announced in April at a time when fewer than 2,000 homeowners at risk of foreclosure had been helped by it. Housing Secretary Steven C. Preston said the expanded program would help an additional 100,000 borrowers in crisis by the end of the year. So far, more than 260,000 homeowners have refinanced through the program, the vast majority of them people who have paid their bills on time. Mr. Preston predicted that 500,000 families would be helped by year’s end.
Mr. Preston warned, however, that F.H.A.’s efforts could be derailed if Congress passed housing legislation that failed to safeguard the agency’s financial stability. He said he was concerned about efforts to eliminate the agency’s plans to use risk-based pricing, which would allow F.H.A. for the first time to charge higher mortgage insurance premiums to borrowers viewed as presenting a higher credit risk.
He said he was also concerned about efforts by some lawmakers to maintain an agency program in which the seller finances the down payment on a mortgage. The program has suffered high delinquency and foreclosure rates in recent years, and the F.H.A. hopes to eliminate it.
If the Senate, as expected, adopts housing legislation by next week, differences need to be ironed out in the House, which approved a similar measure in May. Though the White House has expressed some willingness to negotiate, the administration has not rescinded a veto threat.
Wholesale prices post biggest gain in 6 months
June 17, 2008
As reported in AP
Wholesale prices post biggest gain in 6 months, propelled by energy and food costs
WASHINGTON (AP) — Wholesale prices bolted ahead in May at the fastest pace in six months as energy and food costs marched higher.
The Labor Department reported Tuesday that its Producer Price Index, which measures the costs of goods before they reach store shelves, shot up 1.4 percent in May. That was up from a modest 0.2 percent rise in April and marked the biggest increase since November.
However, stripping out energy and food prices, which can swing widely from month to month, the “core” rate of inflation rose 0.2 percent in May, an improvement from the prior month’s 0.4 percent increase. That suggested that other prices were fairly well behaved.
The overall inflation rate of 1.4 percent was higher than the 1 percent rise many economists were forecasting. But the increase in core prices matched their expectations.
Our perspective:
Food and energy are becoming the basic necessities nowadays. Throw in medical and other insurances and that seems to be all we are working for. To cover the basics.
We have to take a long hard look.
It seems that the last 20 – 30 years our economy has skyrocketed and at the same time it is becoming unaffordable. This would tell you that we are not addressing the issues properly.
We must be willing to look outside the box to define and create real solutions that work and benefit all, just not a few.
We do this in business everyday.
Hutchinson Business Solutions prides itself on “ Thinking out of the box,” creating opportunities to provide savings and increase efficiencies.
Whether it is Business Taxes, Energy, Communications or Insurance; we are addressing these topics with an eye towards the future.
We would like to know your thoughts? You may email george@hbsadvantage.com
Hutchinson Business Solutions ……. Your CFO on the Go
Creating Opportunities Today…..Providing Savings for Tomorrow
Visit us on the web www.hutchinsonbusinesssolutions.com |
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Caught by the tale!
April 30, 2008
As reported today in Bloomberg.com
The Federal Reserve lowered the benchmark U.S. interest rate by a quarter point to 2 percent and indicated it’s ready to pause after seven cuts since September.
“The substantial easing of monetary policy to date, combined with ongoing measures to foster market liquidity, should help to promote moderate growth over time,” the Federal Open Market Committee said in a statement after meeting today in Washington. The central bank also warned that “some indicators of inflation expectations have risen in recent months.”
Chairman Ben S. Bernanke and his colleagues dropped a reference to “downside risks” to the economy, while acknowledging the damage that the housing slump has wrought on the six-year expansion. Stocks surrendered gains on speculation the most aggressive monetary-policy easing in two decades is approaching an end.
“We do not expect to see a rate cut at the next few meetings without a substantial contraction of the economy,” said Christopher Rupkey, chief financial economist at Bank of Tokyo-Mitsubishi UFJ Ltd. in New York. “We are not yet to Memorial Day weekend, but the Fed effectively told us today to take the summer off.”
Inflation Outlook
Oil prices reached another record high of $119.93 a barrel on April 28. The Fed said indicators of inflation expectations have risen.
“The committee expects inflation to moderate in coming quarters, reflecting the projected leveling-out of energy and other commodity prices and an easing of pressures on resource utilization,” the Fed added. “It will be necessary to continue to monitor inflation developments carefully,” the Fed said.
At the same time, the economy is faltering. Hours before the Fed decision, the Commerce Department reported that gross domestic product increased at an annual pace of 0.6 percent last quarter. Spending by households, the biggest part of the economy, grew at the slowest pace since 2001, when the U.S. economy was in a recession.
Our Perspective:
Where is the reality check for middle America?
Now the Fed is worrying about inflation. Food and gas prices have risen sharply! This is making it very difficult for families to keep up.
Where will we find relief?
It is getting more difficult to meet monthly expenses, let alone trying to add to our savings account.
Small and medium size businesses are caught in the crunch.
Should you find yourself dealing with these tighter dollar issues, give us a call. We are working with companies creating opportunities to lower cost. There are still many opportunities to find savings.
Don’t be complaisant! Be Proactive!
We are here to serve. Contact george@hbsadvantage.com
Visit our website www.hutchinsonbusinesssolutions.com to learn about opportunities available to reduce cost and provide savings for your company.
Who defines Recession
April 16, 2008
As reported in Bloomberg:
April 16 (Bloomberg) — Economists arguing over whether the U.S. is or isn’t in a recession may now have a new measuring tool: mentions of the word in the New York Times.
The economy shrank the five previous times since 1960 that “recession” appeared this often in the 156-year-old newspaper, investment-research firm Bespoke Investment Group LLC said today.
“Once the media and everybody starts talking about it, it can become a self-fulfilling prophecy,” Bespoke’s Justin Walters said during an interview. “It just adds to the pressure on the economy.”
The Standard & Poor’s 500 Index has retreated 13 percent since reaching a record in October amid concern $245 billion in subprime-related losses at banks worldwide will slow growth. The U.S. is, or will soon be, in a recession, according to the majority of economists surveyed by Bloomberg News from April 2 to April 8.
“The word `recession’ has spiked significantly since the third quarter,” according to Harrison, New York-based Bespoke’s report. “There were spikes in `87 and ‘98/’99 that didn’t turn out to be recessions, but the spikes didn’t reach current levels.”
Our Perspective:
I am interested in hearing from you as to what your thoughts are.
Are we in a recession?
Energy, food, medical cost are rising.
Unemployment claims are at record highs.
The Fed keeps dropping the rate but credit is tight.
Are these signs?
What are you doing to address these issues?
Do you feel powerless?
What if you are a business owner?
Are you taking the steps to position your company?
Our clients are being proactive and asking questions.
They are creating opportunities to provide savings.
Do you have a question?
Let us know your thoughts?
You may email george@hbsadvantage.com
Hutchinson Business Solutions ……Your CFO on the Go.
Creating Opportunities Today,…Defining Savings for Tomorrow.
Visit http://www.hutchinsonbusinesssolutions.com/ to learn more about saving opportunities available for your company.
Americans spent less in March
April 14, 2008
As reported in Bloomberg.com
April 14 (Bloomberg) — Americans spent less on furniture, clothing and appliances in March as the economy faltered and more of their money went to pay for gasoline and food.
Consumer spending, which accounts for more than two-thirds of the economy, is waning as households struggle with an 11 percent jump in gas prices this year to $3.37 a gallon, a rising jobless rate and a slump in home values. Investors anticipate that the Federal Reserve will cut its benchmark interest rate at least a quarter point this month to alleviate the economic downturn.
Sen. John McCain (R-Ariz.) said Monday that he believes the country is in a recession, adding “these are very, very tough times in America.”
“Americans are hurting today,” McCain said at an Associated Press forum in Washington, D.C. “They’re hurting in the towns and cities across America.
Our Perspective:
At least we find that we are now leaving the state of denial. Politicians have been reluctant to say the R word. They were constantly talking about taking certain preventive steps.
Probably Too little …Too late!
What can we do?
If you own a business it would be prudent to look at the cost of your operation. I recently met with the Executive Director of a local non-profit. They have been hit hard with budget cuts that compound the problem of meeting rising cost.
There are opportunities to provide savings but there is no silver bullet. Companies are looking at a wide range of cost: Employee Benefits, Business Insurance, Energy and Telecom to name a few.
Our clients are being proactive and reviewing their cost.
To pay less does not equate to getting less.
Many times we find our clients are just paying too much!
It’s your call?
Do you have a question?
Let us know your thoughts?
You may email george@hbsadvantage.com
Hutchinson Business Solutions ……Your CFO on the Go.
Creating Opportunities Today,…Defining Savings for Tomorrow.Visit http://www.hutchinsonbusinesssolutions.com/ to learn more about saving opportunities available for your company.
Spread the good news….. share this information with a friend.
US Consumer Confidence Index Falls to 26Year Low
April 11, 2008
As reported in Bloomberg
April 11 (Bloomberg) — Confidence among U.S. consumers sank to a 26-year low in April as the labor market continued to deteriorate and gasoline prices rose.
The Reuters/University of Michigan preliminary index of consumer sentiment decreased to 63.2 from 69.5 in March. The reading was below the lowest forecast in a Bloomberg News survey and the weakest since March 1982.
Americans are confronting the loss of 232,000 jobs so far this year, along with higher food and energy costs and overall weakening in the economy. Consumer spending in the first half will advance at the slowest rate in 17 years, according to economists surveyed by Bloomberg News.
“The consumer’s feeling increasingly hemmed in,” said Brian Bethune, director of financial economics at Global Insight Inc. in Lexington, Massachusetts. “They’ve got higher energy bills, higher gasoline bills, higher food bills and obviously the employment markets are nowhere near as strong as they were. The economy is in a recession.”
Our Perspective:
The R word keeps popping up. Seems like more people are using it with greater frequency these days.
Allen Greenspan also used it the other day.
Seems like this has become a cyclical thing. That is what happens when we keep pushing the rock forward and not addressing the issues that confront us. We grow complacent.
So many issues are contributing to us being in this predicament. The sad part is that if you look back, we have been talking about the same issues for the last 40+ years.
What or you doing to address this issue in your own back yard?
Are you being proactive?
Are you looking to reduce cost?
Are you making your company more competitive?
So many people have worked hard and put a lot of sweat equity into building their American Dream. Don’t let it slip away.
We are working with our clients, reducing cost and strengthening their bottom line.
The time to act is now!
Do you have a question?
Let us know your thoughts?
You may email george@hbsadvantage.com
Hutchinson Business Solutions ……Your CFO on the Go.
Creating Opportunities Today,…Defining Savings for Tomorrow.
Visit http://www.hutchinsonbusinesssolutions.com/ to learn more about saving opportunities available for your company.
Spread the good news….. share this information with a friend.