Only Thing Constant in Life is Change

August 22, 2019

The only thing constant in life is change…

Over the last couple of years, we have seen a lot of changes in the energy industry. We have seen companies leaving the state (not selling energy in PA…NJ anymore). We have seen companies sell their books in NY and NJ to another provider and leave the state.

Then we have providers involved in outright sales…Struggling companies or upstarts are being bought out by the bigger providers.

The one fallacy you will always hear when something like this happens is….

Everything will remain the same…

The transition will be seamless…

When I hear those words…you know it is time to worry…

Yes, there has been a lot of movement in the industry. And what we find as a result is….

Lack of continuity

People like to deal with people they know, feel comfortable with and can trust. Business is all about building relationships.

Our clients tell us they get a couple of calls a week from people trying to bird dog and sell them energy. To get their attention, they will say just about anything….

You are probably paying too much for your electric. We have a 5 cent rate that can really save you money.

I met with one prospect who proudly showed me their contract. Yep, the contract said 5 cents but it also stated the price did not include transmission cost, line loss and taxes. When we reviewed their current bill, the owner found out they were actually paying over $.14 cents per KWH.

They turned to me and said…

How could they do that…

Can I get out of this contract…

One of our clients recently received an email from a new broker stating…

Gas prices are at all-time lows through 2023 at the moment.

Our client bit the bait and sent it to me.

Can you call me about this…

Please be careful…

Many salespeople will say just about anything to get your attention. They are not looking to build a relationship. They are looking for a quick sale…

A hit and run.

The old bait and switch….

However, they fail to provide all the facts.

Chances are… if you try to contact them in a year or so to resolve an issue or discuss your renewal…..

They will be long gone.

At HBS…

Continuity is the most important thing we can offer. We pride ourselves on the relationships we have built over the last 20 years. Customer satisfaction has played a major role in the success of our company.

We are committed to providing the best solutions for our clients.

And as an added bonus…

We even service your account thru the length of the contract, and we will work with you during your renewal.

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