Life Line

June 7, 2011

The life line to any business is the phone.

 

 

It is your connection to the public.

 

The Customer calls and you are on stage.

 

 

 

My Pop always said,

 

 

“That people hear you before they see you.”

 

 

 

What image are you projecting when your clients call?

 

 

 

Some companies place a low priority on this…..

 

 

 

Trying calling Dell, Comcast or Verizon.

 

 

 

All their words tell you they are customer oriented

 

 

Geared to handle your issues,

 

 

but you are so frustrated by the time you get a chance to
talk to someone!!!

 

When you finally do get a human voice…

 

 

You start to panic…..

 

 

Please don’t hang up!!!!

 

 

If we get disconnected…..

 

Can you call me back at 856……….

 

 

Is that true customer service?

 

 

 

 

Service is Key

 

 

Companies personally answering each phone call

 

Is rare these days….

 

Almost unheard of

 

 

Guess what????

 

HBS has a client who does just that.

 

 

Recently, we met with the client who had a 12 year old phone
system

 

 

Yeah, the phones worked….

 

But we were having trouble finding parts for it

 

 

They were dealing with an accident waiting to happen.

 

 

When we met with them,

 

we asked….

 

What are you looking for a new phone system to do?

 

 

Besides the ability to personally answer each call

 

They were also looking for management tools

 

  • How long calls were lasting
  • Who is available to answer overflow
  • How many rings does it take to answer
  • How can we get in touch with people who hang up

 

We took all their suggestions into account and spoke to many
of the phone vendors we deal with to define a solution that would work.

 

We found a solution with

 

The new Hosted VOIP system designed by Evolve

 

 

It has not only addressed their questions

 

but their ability to service the client has

 

Shot thru the roof.

 

 

Here are some of the comments we have received

 

 

I couldn’t believe we had over 900 calls the other day.

 

We had 9 people answering the phone in the past;

 

Now we have up to 15 people available to jump in and help out.

 

 

We found that many people hang up after they have been on hold for more than 20 seconds,

 

Now, we are able to retrieve those #s and call them back up

 

 

 

I was out of town last week and was able to log in remotely to see what was going on in our call
center.

 

 

The tools and products now available to business……

 

Continue to literally evolve.

 

 

When VoIP was first introduced;

 

QOS (quality of service) was a major issue.

 

 

Voices sounded delayed, in the distance and always had static.

 

 

 

Hosted VOIP solutions have put these questions to rest.

 

Clients are now able to ride on the providers’ network and
the results are amazing.

 

 

How old is your phone system?

 

Are you on borrowed time?

 

 

HBS represents all the major PBX and Hosted VOIP providers.

 

We offer a free consultation.

 

 

Prices for updating your phone system have never been more
affordable.

 

 

 

Hosted VOIP solutions

 

Will revitalize your efforts to

 

Stay in touch with your clients

 

 

 

 

For learn more about Hosted VOIP solutions email George@hbsadvantage.com

Or call 856-757-1230