Searching for Savings? Examine Your Telecom Network

September 4, 2009

by Lora Bentley, IT Business Edge
Aug 3, 2009 9:58:56 AM

Lora Bentley spoke with Julie Dillenbeck, marketing VP at Global Capacity, a telecommunications information and logistics company that helps businesses increase efficiency with supply chain issues for access networks globally. She points out that a lot of money can be saved by optimizing one’s telecom network and pricing.

 

Bentley: Global Capacity deals with telecom logistics. Can you explain what that involves?
Dillenbeck: The telecom market is a very complex one, with thousands of suppliers around the world, and none of them have a footprint that covers the entire world. So when people are looking at telecommunications, oftentimes they have to piece things together. So if we were to do a connection from New York in the United States to London, or Italy, or France, you’d have to figure out which of the carriers can get between the countries and then who can get to “the last mile,” so to speak. Because we’ve been collecting that information from carriers for years, we already know where their networks are and who they interconnect with.

 

Bentley: Saving money is important all the time, but I’m assuming it’s higher up the priority list in this economy. So how do you go about helping customers “optimize” their networks? What does that look like?
Dillenbeck: Well, the customer will come to us and say, “Ok, I have these networks I’ve built in these 32 countries. Tell me if there’s a better way to do it.” There are a lot of different ways to look at that.

 

The first one is to look at inventory and match it up with the invoices that come in from the different carriers. It’s similar to what telecom expense management companies do, but we take it a step further. We’ll say, “Why does your invoice say $120 when you’ve contracted for $100?” and we’ll investigate that. We also validate that they’re getting charged for the right mileage, and if they’re buying a tariff service, that they’re on the right tariff.

 

Bentley: OK, and others?
Dillenbeck: Then, there is what we call a financial grooming. Let’s say they have 100 circuits, and 50 of them are going between the same locations. At that point, we’re looking at aggregation. We can help the customer go back to the vendor and say, “We have these 50 circuits here. It makes a lot more sense to go with an OC3 instead of the T1s.” It saves money and it allows the customer to have spare capacity.

 

The last piece is physical grooming. We’ll take a look at their network and say, “This is great, but there are opportunities for aggregation, or there’s an opportunity to actually move to a new carrier and provide you savings.”

 

Bentley: So they have to physically move their networks.
Dillenbeck: Right. Obviously, not a lot of customers want to do that because they don’t want to disrupt their end users, but there are those who are anxious to do that just for the savings…. We worked with a customer who was spending $3 million to $4 million a month just because of the way they had built their networks. Now their spend is in the hundreds of thousands instead, so it’s a significant savings.

Our Perspective:

This is a great article. We find market opportunities for our clients daily.

Many companies are hesitant to look at there voice and data providers for they are afraid to cause any disruption. They wear their services like a security blanket. 

You hear them say, ” We’re with Verizon or ATT.”  Just think for a moment, what type of personal service do they offer. When is the last time you called Verizon or ATT and spoke to the same person two times in a row?

The market has evolved so much in the last few years. Personal service is important! Communication between provider and the client is essential!

We represent over 50 of the major providers in the voice and data market. This allows us to evaluate your needs. find the right providers that will provide savings and  service your needs.

Personal service is essential and can be found at Hutchinson Business Solutions.

Would you like to know more email george@hbsadvantage.com

You may visit us on the web www.hutchinsonbusinesssolutions.com

2 Responses to “Searching for Savings? Examine Your Telecom Network”

  1. Unsurprisingly, this campaign has now opted out of the search network. Marketing Strategy

  2. Dylan said

    Lora, nice interview. I’ll add that a litany of corporations are optimizing their telecom spending through the company I work for, Validas, where we electronically audit and subsequently reduce the average cell bill by 22 percent through our website, http://www.fixmycellbill.com . Put simply, Validas guards against frivolous and unnecessary charges that inflate a company’s cell bill. You can find out for free if fixmycellbill.com can modify your personal or corporate plan to better suit your needs by going to the website.

    For more info, check out Validas in the national news media, most recently on Fox News at: http://www.myfoxtampabay.com/dpp/consumer/conlaw/lower_cell_phone_bills_072409 .

    Best,

    Dylan
    Consumer Marketing Manager, fixmycellbill.com

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